Privacy Policy
Last Updated: January 15, 2025
At sovanthrenilu, we're committed to protecting your personal information and being transparent about how we collect, use, and share your data. This policy explains our practices regarding the personal information we collect through our financial education platform at sovanthrenilu.com.
Information We Collect
We collect information that you provide directly to us, as well as information that's automatically gathered when you use our services. The specific types of data we collect depend on how you interact with our platform and the services you choose to use.
Personal Information You Provide
- Account registration details including your name, email address, and chosen password
- Profile information such as your learning goals, experience level, and educational background
- Communication data when you contact us through our support channels or participate in surveys
- Payment information when you enrol in our educational programmes, processed securely through our payment partners
- Learning progress data including course completions, assessment results, and interaction with educational materials
Automatically Collected Information
When you visit our website or use our services, we automatically collect certain technical information to improve your experience and maintain our platform's security. This includes your device type, browser information, IP address, and how you navigate through our educational content.
How We Use Your Information
Your personal data helps us deliver and improve our educational services. We use this information to personalise your learning experience, communicate important updates about your courses, and ensure our platform meets your educational needs effectively.
| Purpose | Data Types Used | Legal Basis |
|---|---|---|
| Providing educational services | Account details, learning progress, course interactions | Contract performance |
| Platform security and fraud prevention | IP address, device information, usage patterns | Legitimate interest |
| Customer support | Contact information, support communications | Contract performance |
| Marketing communications | Email address, preferences, engagement data | Consent |
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your data in specific circumstances that are essential for providing our services or meeting legal requirements.
Service Providers
We work with trusted third-party companies to help us operate our platform effectively. These include payment processors for handling course fees, email service providers for educational communications, and cloud hosting services for secure data storage. All these partners are bound by strict confidentiality agreements.
Legal Requirements
We may disclose your information when required by law, such as responding to legal processes, protecting our rights and property, or ensuring the safety of our users and platform.
Some of our service providers are located outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the UK authorities.
Your Rights and Choices
Under UK data protection law, you have several important rights regarding your personal information. You can exercise these rights by contacting us using the details provided at the end of this policy.
- Right of Access: Request a copy of the personal data we hold about you, including details about how we process it
- Right to Rectification: Ask us to correct any inaccurate or incomplete personal information
- Right to Erasure: Request deletion of your personal data in certain circumstances
- Right to Restrict Processing: Limit how we use your data while we address any concerns you have
- Right to Data Portability: Receive your personal data in a structured format or have it transferred to another service provider
- Right to Object: Opt out of certain types of processing, including direct marketing
How to Exercise Your Rights
To exercise any of these rights, please send us a detailed request including your full name, the specific right you wish to exercise, and any relevant details that will help us process your request efficiently. We'll respond within one month of receiving your request.
Data Security and Retention
We implement comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security practices include encrypted data transmission, secure servers, regular security assessments, and staff training on data protection principles.
How Long We Keep Your Data
We retain your personal information for as long as necessary to provide our educational services and meet our legal obligations. Specifically:
- Account information is kept while your account remains active and for two years after account closure
- Learning progress and course data is retained for educational continuity and certification purposes
- Financial records are kept for seven years in accordance with UK accounting requirements
- Marketing communications data is retained until you withdraw consent or for three years of inactivity
We maintain secure backups of our systems to ensure service continuity. These backups are subject to the same security measures and retention periods as our primary systems.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how our site is used. You can control cookie settings through your browser, though some features may not work properly if cookies are disabled.
Types of Cookies We Use
- Essential cookies that are necessary for the website to function properly
- Performance cookies that help us understand how visitors interact with our site
- Functionality cookies that remember your preferences and settings
- Targeting cookies that may be used to deliver relevant educational content
Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you through your registered email address or by displaying a prominent notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated.
Contact Us
If you have questions about this privacy policy, want to exercise your data protection rights, or need to discuss any privacy concerns, please don't hesitate to contact us using the information below.
sovanthrenilu Privacy Team
Unit 17 Burlington Arcade, 14 Lower Temple Street
Birmingham B2 4JD, United Kingdom
Email: info@sovanthrenilu.com
Phone: +44 207 600 0307
Our privacy team typically responds to inquiries within 48 hours during business days. For urgent privacy matters, please mark your communication as "Privacy - Urgent" in the subject line.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters, if you believe we have not handled your personal data appropriately.